Guest Services

Direct Services Program assists over 4,000 people per year with a variety of basic emergency needs such as medications, clothing, toiletries or transportation vouchers.

Hours: Monday through Friday, 9:00 a.m. to 11:30 p.m. / 12:30 p.m. to 3:00 p.m.; First come, first serve.

Eligibility Guidelines

Clients accessing the emergency services at ESM must:

live in one of ESM zip code service areas (80903, 80905, 80906, 80907, 80909, 80910, 80916, 80926). For those living outside these zip codes, assistance might be provided with a written referral from a primary agency in their zip code. Other exceptions may apply.
be age 19 through 59.
provide a photo ID.
provide social security cards for every member in the household.
In addition, restrictions apply for the each of the following services. Additional qualifications or restrictions may apply.

Gas Vouchers
Must bring valid driver’s license.
Must bring valid insurance.
Other restrictions may apply.

Bus Tokens/Vouchers
Only for Colorado Springs bus system.
Other restrictions may apply.

Clothing Closet
Based on need, supplied from ESM’s closet.
If neccessary, a voucher to ARC will be issued.
No ARC vouchers are issued to the homeless.

Medication/Prescriptions
Must bring written prescription.
Non-narcotics only.
Other restrictions may apply.

Shower Facility
ESM has shower facilities that are available on a first-come, first-serve basis during the following times: Monday through Friday, 9:00 a.m. to 11:00 a.m. and 12:30 p.m. to 2:30 p.m. Soap, shampoo and a towel are provided.

For additional resources please visit our Other Resources page which lists other agencies in Colorado Springs and El Paso County which may meet your needs.

Donate

ESM serves over 74,000 people each year in the Pikes Peak Region

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Do you have time to be part of the ministry of ESM?

ESM Programs

ESM provides a collaborative Christian response to low income and homeless people in crisis through a variety of services